Once all of the details are set, the next thing you’ll receive is an email containing an ‘e-proof’ showing your artwork on a mockup of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements. Remember, nothing goes into production without your approval! [ BACK TO TOP ]

What kind of artwork can I send? And, what if I don’t have artwork?

PAGE/ARTWORK DIMENSIONS: Documents should be created at 100% the actual finished size. If your software application has restrictions on page sizes, create your document in a reduced scale (10% reduction increments). Please indicate the scale used on all files which are scaled. Bleeds are not necessary. Failure to supply documents at exact, final sizes will result in additional charges.

COLOR SPECIFICATIONS AND PROOFS: Supplied bitmap files should be in the RGB color space. All colors in Vector and Page Layout applications should be specified using the Pantone Matching System (PMS®). Recognition Express will not be responsible for color variations or matching colors on final output if these requirements are not met. Always send 100% accurate proofs (color laser prints) with your disk.

TYPE FACES/FONTS: Convert all fonts to outlines before saving your file for transfer. If you do not convert your fonts to outlines, font substitution will occur, resulting in unexpected output. Remember that once fonts are converted to outlines they are no longer editable.

If you don't have artwork don’t worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need for an additional artwork charge of $50 an hour. If you do not have a logo that is capable of transfer and we have to recreate it there will also be an artwork charge of $50 an hour. In most cases we can work with what our customers give us without issue.

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Do you keep my art on file?

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy! Once your product is approved it is added to our catalog and you will get a direct link to order your product in the future. [ BACK TO TOP ]

Where do I send my artwork?

Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to setups@recognitionexpress.com or e-mail directly to your Customer Care Representative. [ BACK TO TOP ]

Can I specify a PMS color for my imprint?

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. One of our Customer Care Representatives can quickly help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let a representative know. [ BACK TO TOP ]

How fast will I get my order?

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help! [ BACK TO TOP ]

Can I split my order and ship to multiple locations?

Sure! Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist. [ BACK TO TOP ]

Can I ship on my own shipping account?

Yes. Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to help. [ BACK TO TOP ]

What type of payments do you accept?

We accept checks and all major credit cards. You can also request open account. If you choose this option, we will automatically check with D&B to see if an account can be open. If you’re not listed with D&B or the listing is incomplete we will send a credit application. Please allow extra time for this credit checking process. Your order can’t go into production until your account has been opened. Our terms are net 30 days. We also offer open account for most government and educational institutions. [ BACK TO TOP ]

When do you charge my credit card? Do you require pre-payment?

We ‘authorize’ your card once your order is ready to go into production, but we do not collect the funds until your order ships.
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What if I receive more or less than I ordered?

Typically in our industry you are charged for any ‘overruns’ – we don’t! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received. [ BACK TO TOP ]

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you. [ BACK TO TOP ]

What are set up charges?

Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again! [ BACK TO TOP ]

If I reorder an item will I pay set-up charges again?

No! If you place an exact reorder (same art and item) you aren’t charged a set-up charge again. Also, once we’ve done your logo in a digitized format for embroidery, we don’t charge you a new tape or digitizing charge to embroider any other item! [ BACK TO TOP ]

Will I see a proof before my order goes into production?

Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!

Recognition Express will provide one (1) proof per name badge style/size or product that contains artwork (i.e. your company logo). (For example: If you order one name badge style/size for 3 people, you will only receive one (1) proof in order to approve the layout for that style/size.) The approved layout will be used for all names that correspond to that particular product style/size.

Additional proofs are available at an additional charge. If you have questions or require more information,
please contact us at setups@recognitionexpress.com

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Do you charge sales tax?

We collect all applicable taxes for goods and services shipped into Wisconsin. Customers in other states may be required to remit use taxes. If your organization is exempt, please supply your Customer Care Representative with your resale certificate. [ BACK TO TOP ]

Can I see a sample?

Yes! We’re happy to send you a sample of an item(s) you’re considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to!). [ BACK TO TOP ]

Can I order in quantities smaller or larger than those shown?

Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call 800-457-7030 as additional discounts are available. On some of our products you can use a slider to order ‘in-between’ quantities – so you can order exactly how many you need. [ BACK TO TOP ]

I typed in my CATALOG or MANAGER password and it says; 'Unauthorized Attempt.'

Your passwords are case sensitive. Make sure you typed in the password exactly as given. Make sure your CAPS lock is off.
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I typed in my order and clicked SUBMIT, but then I realized I made a mistake on the spelling of a name.

Locate your order ID. It will be the date and then a series of letters and numbers similar to this: 06172005-W456EX. If you can call us immediately, usually the same day, we may be able to catch it before it goes into production. The advantage of your private website is that your order goes right into our production system so if you make a mistake you must inform us immediately.
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I typed in a name, but I realized I made a mistake on the spelling. I have not clicked on the SUBMIT button so my order is not complete. What do I do?

You have a VIEW CART tab at the top of the page. Click on it and you will be able to view all the items in your cart. You can delete any items you wish. Close the window and start over.
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I am typing in the information, but when I got to my fifth name (or at any time during the order) or when I tried to click SUBMIT, it keeps dumping my information and then I get a message that says: SYSTEM DOWN FOR DATA BASE MAINTENANCE. Did my order go through?

Usually this happens if you are trying to order between 7:00 pm PST to 7:30 pm PST. Our IT department runs system checks at that time. Occasionally, we have to shut the system down during the normal working day for emergency backups or other reasons. These system checks only last a few minutes. If you are still on the ordering page, then you should be able to click REFRESH once the system has come back up and it should allow you to continue. If you closed yourr browser or have left the website, then you will have to go back to the catalog and restart your order.
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I would like to see what you fasteners look like. Do you have any place available for me to view them?

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I want to purchase an item that isn't available to be ordered online yet. Do you have an order form online that I could download or e-mail back to you?

Yes. Click on the appropriate "Order Form" link below. That will open up a PDF Order Form you can fill out and submit online or print and fax back to us.

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What if I'm unhappy with my order?

Within 90 days if you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Customer Care Representative and we’ll rerun your order at no cost. We’ll even pay the shipping to get the problem product returned. We want to develop a long term relationship with you and will work with you to be sure you’re 100% satisfied. [ BACK TO TOP ]